Returns & Refunds
We want you to be completely satisfied with your order.
If something isn't right, we're here to help
14-Day Returns
Change your mind? Return within 14 days
Covered by Statutory Rights
Your legal rights under the Consumer Contracts Regulations
Carefully Packaged
Items must be returned in original packaging and resalable condition
We're Here to Help
Our team is ready to assist with any issues
Our Returns Policy
Your satisfaction matters to us. If something isn't right, eligible items can be returned within 14 days of delivery under our goodwill policy. This runs alongside your statutory right, as a UK consumer, to cancel most online orders within 14 days of delivery under the Consumer Contracts Regulations.
To qualify for a refund, items must be returned in their original packaging and in resalable condition.
We're Unable to Accept Returns For
- Personalised products
- Perishable goods
- Items sealed for hygiene purposes once that seal is broken (e.g. an opened bottle)
- Anything flagged as non-returnable when you bought it
Faulty or misdescribed goods remain covered by your statutory rights.
How to Send an Item Back
Return shipping costs sit with you unless we made a mistake with your order or it arrived damaged or faulty — in which case, we'll cover it. Get proof of postage where you can, and for anything of higher value, a tracked and insured service is worth using.
Prepare Your Return
Include a copy of your invoice with the item(s) you're returning clearly marked, noting quantity and reason — or print and fill in our returns form instead.
Pack Securely
Wrap and seal the item securely, ideally in the packaging it arrived in, and include your invoice or returns form.
Send Your Parcel
Stick your return label on clearly, and remove or cover any old shipping labels so there's no confusion.
Post Returns To
Just Whisky Shop Returns33 West Way Business Park
Dalgety Bay, KY11 9AE, Scotland
(0)1383 745665
sales@just-whisky.co.uk
A Few Helpful Tips
- Keep proof of postage for your records.
- Use a tracked and insured service for higher-value items — the goods remain your responsibility until they reach us.
- Pack items in their original packaging where you can.
- Include your invoice or returns form so we can process things quickly.
Faulty, Damaged or Incorrect Items
Received something faulty, damaged, or not matching its listing? You're covered by the Consumer Rights Act 2015, which includes a short-term right to reject faulty goods — typically available for 30 days from delivery on non-perishable items, and potentially less for perishables.
Visit our Damaged & Incorrect Items page