Overview

At Just Whisky, we want you to be completely happy with your purchase. This Returns Policy explains your rights to cancel, return or exchange items bought from our website, in line with UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

This policy applies to orders placed by consumers within the United Kingdom. It does not affect your other statutory rights.

Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must inform us of your decision to cancel by a clear statement (for example, by email to sales@just-whisky.co.uk before the 14-day period expires. You do not need to use a specific form, but the more detail you can give us (order number, items, date received), the faster we can process your request.

Once you have told us you wish to cancel, you then have a further 14 days to return the goods to us.

Exceptions to the Right to Cancel

Some products are exempt from the standard cancellation right under UK law, including:

•         Alcohol or other goods that have been opened, unsealed or used after delivery, for hygiene and safety reasons.

•         Goods made to your specification or clearly personalised (for example, engraved or custom-labelled bottles).

•         Goods which are liable to deteriorate or expire rapidly.

•         Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery.

Condition of Returned Goods

Goods must be returned unused, unopened, and in their original packaging, with seals intact where applicable, and in a resaleable condition. This is particularly important for alcohol, where unsealed or tampered bottles cannot be accepted back into stock for legal and safety reasons.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics, in line with your statutory rights.

We recommend using a tracked and insured delivery service when returning items, as we cannot accept responsibility for goods lost or damaged in transit back to us.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, or is not what you ordered, please contact us within 48 hours of delivery at sales@just-whisky.co.uk with your order number and, where possible, photographs of the issue.

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, price reduction or refund where goods are faulty, not as described, or not fit for purpose. We will cover the cost of return postage for faulty, damaged or incorrect items.

How to Return an Item

To start a return, please contact us at sales@just-whisky.co.uk with your order number and the reason for return. We will confirm the returns address and any further instructions.

Please do not send items back without contacting us first, as this may delay your refund.

Refunds

Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods, or within 14 days of you providing evidence of return postage, whichever is earlier.

Original standard delivery charges are refundable as part of a cancellation under the 14-day cooling-off right. Where you choose a return method other than the cheapest standard delivery we offer, we are only required to refund the cost of the cheapest option. Return postage costs are your responsibility unless the item is faulty, damaged or incorrect.

Where applicable, any customs duties, import taxes, or other fees charged by customs authorities to receive your order are your responsibility and are non-refundable, to the extent permitted by law. This includes cases where an order is cancelled, returned, or refused at the point of delivery.

Exchanges

If you would like to exchange an item for a different product, please contact us at sales@just-whisky.co.uk. Exchanges are subject to stock availability and the item being returned in the condition described above.

Age-Restricted Products

As a retailer of alcoholic beverages, all orders are subject to age verification in line with our Terms of Service. Returns of opened or part-used alcohol products cannot be accepted, except where the product is faulty or was supplied incorrectly.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver, and they will find out about your return.

Contact Us

If you have any questions about this Returns Policy, please contact us at:

Just Whisky Limited
sales@just-whisky.co.uk
33 West Way Business Park, Dalgety Bay, Scotland, KY11 9AE
+44(0)1383 745665
Company Number SC450151
VAT Number 200532864