Shipping policy

Overview

At Just Whisky, every bottle is professionally packed, fully insured, and dispatched with care. This policy explains our UK and international delivery options, costs, and what happens if something goes wrong in transit.

This policy applies to orders placed by consumers within the United Kingdom and internationally. It does not affect your other statutory rights.

Dispatch Times

Orders placed before 2pm (Monday–Friday) are dispatched the same day. Orders placed after 2pm or over the weekend are dispatched the next working day. Please allow extra time during Christmas and Bank Holidays.

UK Delivery Options & Costs

We offer two fully insured, fully tracked delivery services via UPS, DHL or Royal Mail:

• Express Delivery (1–2 working days) — our fastest service, ideal for special occasions or when you need your bottle quickly. Signature required on delivery.
• Standard Delivery (2–4 working days) — the same fully insured, fully tracked service, at better value with a slightly longer window. Signature required on delivery.

Shipping costs are calculated automatically at checkout. Delivery is free on all UK orders over £150.

International Delivery

We ship internationally and are gradually adding more countries to our checkout — if your country isn't available yet, please contact us and we'll let you know when it's added.

For all international orders, any import duty, customs charges, or local taxes applied by your country's customs authority are the responsibility of the receiver, not Just Whisky. These charges are set by your local government and are outside our control, so please check with your local customs office for an estimate before ordering.

How We Pack Your Order

Whisky bottles are fragile and valuable, so every order goes through a careful packing process: each bottle is individually wrapped in thick bubble wrap or inflatable air bags, placed in a double-walled corrugated box sized to minimise movement, protected with void fill or foam inserts, then sealed and clearly labelled as fragile before it's handed to our courier.

Tracking Your Order

Once your order is dispatched, you'll receive a confirmation email with a tracking number, which you can use to monitor delivery through our courier's website.

Risk and Ownership

Risk in your order passes to you once the goods are delivered to the address you provided, in line with the Consumer Rights Act 2015. Until that point, we remain responsible for your order while it's in transit with our courier.

Missing, Delayed or Damaged Deliveries

In the unlikely event your order arrives damaged, please take photos of the packaging and bottle(s) and contact us within 48 hours of delivery at sales@just-whisky.co.uk — we'll do our best to resolve it as quickly as possible. The same applies if your order is significantly delayed or appears to be lost in transit.