Privacy Policy

Privacy Policy

Last Updated: 30th June 2026

Introduction

This Privacy Policy explains how Just Whisky Limited, trading as Just Whisky Online Shop ("we", "us", or "our") collects, uses, and protects your personal information when you visit shop.just-whisky.co.uk, purchase products from us, or otherwise use our services (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to any visitor, customer, or other individual whose personal information we collect through our Services.

By using our website or purchasing from us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs.

Any updates will be published on this page, and the "Last Updated" date will be revised accordingly where required by law.

Information We Collect

The personal information we collect depends on how you interact with our website and Services.

Information You Provide Directly

When you use our website, you may provide us with:

Contact Information

  • Full name
  • Email address
  • Telephone number
  • Postal address

Order Information

  • Billing address
  • Delivery address
  • Order details
  • Payment confirmation
  • Contact information

Account Information

If you create an account with us, we may collect:

  • Username
  • Password
  • Security questions

Shopping Information

Information relating to your shopping activity, including:

  • Products viewed
  • Items added to your basket
  • Wishlist items

Customer Support

Any information you choose to provide when contacting our customer service team.

Please note that some features of our website require certain personal information to function correctly. If you choose not to provide this information, some Services may not be available.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your use of the site using cookies and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Website usage statistics

This information helps us improve the performance, security, and usability of our website.

Information We Receive From Third Parties

We may receive information about you from trusted third parties, including:

  • Shopify, which powers our online store
  • Payment providers who process transactions securely
  • Shipping and fulfilment partners
  • Analytics providers
  • Marketing partners
  • Fraud prevention and security services

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Manage your account
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and protect our business
  • Send marketing communications where permitted by law or with your consent
  • Process returns, refunds, and exchanges
  • Respond to enquiries
  • Comply with legal obligations

We only use your information where we have a lawful basis to do so.

Cookies

Like many websites, Just Whisky uses cookies and similar technologies to improve your browsing experience and help our website function effectively.

Cookies may be used to:

  • Remember your preferences and settings
  • Keep items in your shopping basket
  • Enable secure login and account functionality
  • Analyse website traffic and visitor behaviour
  • Improve the performance and functionality of our website
  • Support marketing and advertising activities

Most web browsers accept cookies automatically. You can choose to disable or delete cookies through your browser settings, although doing so may affect the functionality of certain areas of our website.

For more information about Shopify's use of cookies, please visit Shopify's Cookie Policy.

How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

  • Payment processing providers
  • Shipping and delivery companies
  • Website hosting and IT service providers
  • Customer support providers
  • Data analytics providers
  • Marketing and advertising partners
  • Fraud prevention and security providers

We only share the information necessary for these organisations to perform their services on our behalf.

We may also share your information:

  • When you have given your consent
  • To comply with legal obligations
  • To respond to lawful requests from public authorities
  • To protect our rights, customers, or business
  • As part of a business sale, merger, acquisition, or restructuring

Marketing and Advertising

Where permitted by law, we may use your personal information to send you information about products, promotions, and offers that may be of interest to you.

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send important service-related emails regarding your orders or account.

Data Analytics

We use analytics tools to better understand how visitors use our website. These tools may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser information
  • Approximate location
  • Referring websites

This information helps us improve the performance and user experience of our website.

User-Generated Content

Our website may allow customers to submit product reviews or other content.

Any information you choose to publish in publicly accessible areas of the website may be visible to other visitors.

Please avoid including sensitive personal information in any public submissions.

We are not responsible for how other users may use information you voluntarily make public.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet or storing data electronically is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

We recommend that you do not send sensitive information through unsecured communication channels.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our Services
  • Manage your account
  • Fulfil legal and regulatory obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

When your information is no longer required, it will be securely deleted or anonymised in accordance with applicable laws.

Your Privacy Rights

Depending on your location and applicable data protection laws (including the UK General Data Protection Regulation (UK GDPR)), you may have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you, along with information about how we use it.

Right to Correct

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Delete

You may request that we delete your personal information where there is no legal reason requiring us to retain it.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, or ask us to transfer it directly to another organisation where technically feasible.

Right to Restrict Processing

You may request that we limit how we process your personal information in certain circumstances.

Right to Object

You have the right to object to our processing of your personal information where we rely on legitimate interests or where your information is being used for direct marketing.

Right to Withdraw Consent

Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Marketing Preferences

If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you important service-related messages regarding your orders, account, or other essential business communications.

Exercising Your Rights

If you wish to exercise any of your privacy rights, please contact us using the details below.

To help protect your privacy, we may ask you to verify your identity before responding to your request.

We aim to respond to all legitimate requests within the timeframes required by applicable data protection laws.

International Transfers

Some of the third-party service providers we use may process your personal information outside the United Kingdom.

Where this happens, we take appropriate safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Just Whisky Online Shop

Website: shop.just-whisky.co.uk

Email: sales@just-whisky.co.uk

Postal Address: 33 West Way Business Park, Dalgety Bay, KY11 9AE

Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or the services we provide.

Any changes will be posted on this page, and the Last Updated date at the top of this Privacy Policy will be revised accordingly.